Terms, privacy & ownership

All intellectual property rights in the bee2bee.ae platform — including the source code, database structure, user interface, design system, brand identity, the bee2bee.ae name and logo, written content, and all documentation — are owned exclusively by I T D INNOVATION INFORMATION TECHNOLOGY (“ITD”). All rights are reserved.

No part of the platform may be copied, reproduced, reverse-engineered, resold, sub-licensed or used to build a competing service without ITD’s prior written consent.

Suppliers and buyers retain ownership of the content they upload — company details, product and service listings, images and documents — and grant ITD a non-exclusive, royalty-free licence to host, display, translate and promote that content for the purpose of operating and marketing the marketplace.

bee2bee.ae is a marketplace that introduces buyers to suppliers and service providers. ITD is a facilitator: it is not a party to any contract of sale formed between a buyer and a supplier, does not take custody of goods, and does not act as agent for either side.

You accept these terms when you create an account, on the website or in the bee2bee app. Accounts must be registered with accurate company information. You are responsible for activity under your account and for keeping credentials confidential. ITD may suspend accounts that publish misleading listings, misuse buyer contact data, or breach these terms.

You can close your account at any time: in the app under Account → Settings → Delete my account, or on the website at bee2bee.ae/delete-account. There you can freeze the account instead — it is paused, your listings are hidden and nothing is erased, and signing in again with the same email and password brings it back. To delete it for good you enter your email and password and confirm from the link we email you. What happens to your data is set out in the privacy notice below.

There is no tolerance for objectionable content or abusive users. Listings, documents and messages that are illegal, offensive, fraudulent or misleading are not allowed, and neither is harassing or abusing other users. Every listing is reviewed before it is published. Anyone signed in can report a listing or a supplier, in the app or on the website, and can block a supplier so their listings no longer appear for them; visitors without an account can report by contacting ITD. The bee2bee team reviews every report within 24 hours, removes content that breaks these terms and suspends or closes the accounts responsible.

Prices, stock levels, lead times and certifications are supplied by suppliers. ITD does not warrant their accuracy and encourages buyers to verify specifications, licences and certificates before committing to a purchase.

We collect the information you provide on the website and in the bee2bee app: your name, email address, phone and WhatsApp number, company details, the listings, documents and photos you upload, the requests for quotation and orders you send, and the searches you make, together with technical data such as IP address and device information for security and analytics.

In the app, a supplier verifying their premises records a short video walk-through with sound, and the device’s location is captured once, at the moment of recording, to match the address on the trade licence. The camera, microphone and location are not used at any other time. To deliver notifications, the app registers a token for your device with Apple and Google Firebase Cloud Messaging, which carry the messages for us.

When you submit a request for quotation, your name, company, email, phone number and requirement are shared with the supplier you contacted so they can respond. That is the core purpose of the service.

Data is stored in the United Arab Emirates and handled in line with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data. Personal data may be processed in ITD’s accounting and customer-relationship systems for invoicing, support and sales follow-up, and ITD may send you news about bee2bee plans and offers; every marketing message includes an unsubscribe option. We do not sell personal data or use it for third-party advertising. The providers we rely on for hosting, email and notifications process it only to provide that service to us.

We keep your data while your account is open. You can delete your account at any time: in the app under Account → Settings → Delete my account, or on the website from the account menu at bee2bee.ae/delete-account. A frozen account keeps its data until you come back or delete it. Deleting is confirmed from a link sent to your email, then erases your name, email, phone and password and signs you out everywhere, and we send one last email to say it is done. Requests and orders you sent stay with the supplier without your details, and invoices are kept without your details for as long as UAE tax law requires. You may also ask ITD for access to, or correction of, your personal data.

Memberships are sold as annual or pay-as-you-go subscriptions. Each plan states the number of buyer leads included per month and per year; usage is shown in the supplier portal.

A lead that is unreachable or clearly outside the supplier’s stated categories may be credited back to the supplier’s allowance on request. Lead volume depends on buyer demand and is not guaranteed.

The Corporates plan includes a money-back guarantee if, after three months of active use with complete listings, the supplier has received no qualified leads. Subscriptions renew only with the supplier’s confirmation; VAT is charged at the prevailing UAE rate.

Founding 400. The first 400 suppliers to pass verification join free for three months with five buyer leads a month, and keep their founding-member number on their storefront. Seats are numbered in the order suppliers pass verification. When the free window or the lead credits run out, the listing goes quiet — hidden from buyers, never deleted — and a paid plan brings it straight back, with products, documents and history intact.

Verification. To earn the Verified badge a supplier uploads a valid trade licence, VAT registration certificate and establishment card, and records a short walk-through of its premises in the bee2bee supplier app — the location is captured at that moment — or on a video call the reviewer arranges. ITD may refuse or withdraw verification where documents are invalid, expired or misleading.

Plans are bought on the bee2bee.ae website or through the ITD team, who send a payment link. They are not sold inside the iOS app.

The bee2bee apps for iPhone, iPad and Android give access to the same marketplace and are covered by these terms. When you download the app from Apple’s App Store, Apple’s Standard Licensed Application End User Licence Agreement also applies; Apple is not a party to these terms and is not responsible for the app or its content.

The apps may send push notifications about your account, requests for quotation, quotations and orders. You can turn them off at any time in your device’s settings. The camera, microphone and location are used only when a supplier records the verification walk-through.

bee2bee sends the emails your account needs — verification codes, password resets, confirmations, requests for quotation, quotations and order updates.

A supplier whose storefront has no products or services yet, or who has not sent the verification documents, receives reminders until that step is done: daily for the first week, then less often, settling at once a week — never more than one reminder a day. Reply “stop” to any reminder to pause them. Marketing emails always include an unsubscribe option.

Suppliers may connect their own ERP or accounting system to synchronise stock levels and prices. Credentials for those systems are encrypted at rest using AES-256-GCM and are used solely to perform the synchronisation the supplier configured. They are never displayed again after saving and are never shared with other users.

bee2bee.ae transmits membership, invoicing, payment and customer-relationship records to ITD’s Odoo enterprise resource planning system, which serves as the accounting and CRM backend for the platform. That system is operated by ITD under the same terms and privacy notice as set out on this page.

Suppliers are responsible for the accuracy of data pushed from their own systems and may revoke API keys or disconnect an integration at any time from the supplier portal.

The platform is provided on an “as available” basis. To the fullest extent permitted by UAE law, ITD is not liable for indirect or consequential loss, loss of profit, or loss of business arising from use of the platform, from dealings between buyers and suppliers, or from the failure of a third-party system connected by a supplier.

Where liability cannot be excluded, it is limited to the membership fees paid by the affected party in the twelve months preceding the claim.

These terms are governed by the laws of the United Arab Emirates. The courts of Dubai have exclusive jurisdiction over any dispute, without prejudice to any mandatory consumer or data-protection rights available under applicable law.

Questions about these terms? Contact ITD at info@bee2bee.ae or through the contact page.